Our Services

In-Home Nursing Care in Penrith, Eden, Carlisle & Keswick

What can your home carers help me with? 

Palliative Care  
Our home carers help to ensure people are comfortable by providing emotional support, hands-on nursing and personal care, pain management, medication help, and domestic assistance.

Personal Care
Personal Care is a term that relates to supporting a person with their personal hygiene, it includes help with showering, bathing, dental hygiene, catheter & stoma care. 

Meal Preparation
Carers can support people to prepare their own meals or prepare meals for them. They help with planning for and assisting people with shopping and when required keep a diary of food and nutrition intake. 

Medication Help
Support with taking medication from packets, reminding people to take medication, helping with the application of prescribed creams, and keeping a record. 

Household Tasks
Home Help can be provided with small household tasks such as washing up, cleaning kitchen surfaces, emptying bins, changing bedding, and general tidying. 

Respite Care
In-home nursing care visits can be arranged for longer periods to support people caring for a loved one to have a break. 

Using Equipment
Our home care team is trained to provide support with mobility and assist a person using equipment such as hoists, stand-aids, glide sheets, hospital beds, and commodes. 

Social Activities
We provide support to help people continue with their social activities within their community. We work in partnership with other organisations so that we can bring you the most up-to-date information about clubs and activities available in your local area. Our home carers can drive people to the events, support them during the activity, and take them home again.

If you have communication and information needs we can provide alternative information in a format that meets your needs. Find out more about how we meet your communication needs here.

What areas do you cover?

We provide home care services in Penrith, Appleby, Kirkby Stephen, Alston, Carlisle, Keswick and Shap. We cover all the surrounding small towns and villages. 

When should I consider help at home from a carer?

You might want to consider care at home if you're finding it difficult with daily routines like washing, dressing or preparing meals but want to stay independent in your own home. 

Have your carers looked after someone with similar care needs to mine?

Our carers have years of experience in supporting people with a wide range of needs including people with age-related conditions, dementia, Parkinson’s, Alzheimer’s or neurological conditions such as a stroke or brain damage. Before you start receiving care, a manager will come and discuss your needs and help you decide what you would like the carers to help you with. 

Our Services 2

How will you choose the most suitable carer for me?

Before you start receiving care, a manager will visit you and find out what kind of support you need. All of our carers are trained to the same high standard but if you have a specific health need we will arrange further training so that all of our carers can support you. 

Will the carer visit me in a specific time slot and tell me if they are delayed?

Yes a time slot will be arranged with you when a manager first visits you to discuss your care needs. They will indicate what time slots we have available so that you can choose one that suits your routine the best. If your carer is running late then they will inform our office team so that they can contact you (as long as phone signals are available). 

What sort of training do your carers get?

All carers receive a two-week induction programme where they complete the nationally recognised Care Certificate. They are then trained with another experienced carer for a further two weeks and introduced to clients and their care routines. Carers have to attend refresher training throughout the year in moving & handling, medication, dementia care and much more. They also undertake specific training if a client has a particular health need. 

I’m paying for my own care. Do you have a contract I can read before signing my own?

Everyone is provided with a care contract, and you are able to read this and ask our manager any questions you may have. You can also ask to view this before engaging us in care provision. 

How can I contact your care agency during the day, in an emergency or out of office hours? 

You can contact us on our main telephone number which will direct you to our out-of-hours emergency numbers when the office is closed. You can find our contact details here.

How do I find out more?

To arrange for care visits for yourself or a family member just contact us at colette@edencountrycare.co.uk