how to arrange home care

How to Arrange Home Care 

Finding the right home care for yourself or a loved one can feel overwhelming, but at Eden Country Care, we make the process straightforward and supportive. Whether you need assistance with daily tasks, personal care, or companionship, our professional and compassionate team is here to help. As a private care provider in Cumbria, we offer flexible and high-quality care tailored to your needs. Here’s how you can arrange care with us.

Step 1: Initial Enquiry

The first step in arranging home care is to contact our Care Manager, Colette Russell. She will discuss your needs and answer any questions you may have about our services. This can be done over the phone or via email:

We understand that every individual’s needs are unique, and we take the time to understand your specific requirements before moving forward.

Step 2: Care Assessment

Once you’ve made an enquiry, we will arrange a care assessment at a time that suits you. This assessment can take place in your home or in a location where you feel comfortable. During the assessment, we will:

  • Discuss your daily routine, preferences, and any specific care needs

  • Understand any medical conditions or mobility concerns

  • Talk about the level of support required and how we can assist

  • Answer any questions you may have about our carers and the care process

This assessment allows us to create a person-centred care plan tailored to your needs.

Step 3: Creating a Personalised Care Plan

Following the assessment, we will design a care plan that reflects your specific requirements and preferences. Whether you need hourly visits, overnight care, or 24/7 support, we will ensure that you receive the best possible care from our highly trained team.

Our care services include:

  • Personal care (bathing, dressing, medication support)

  • Companionship and emotional support

  • Meal preparation and nutrition support

  • Assistance with household tasks and shopping

  • Specialist care for dementia and complex conditions

We will discuss the care plan with you and your family to ensure that it meets all expectations before care begins.

Step 4: Matching You with the Right Carer

At Eden Country Care, we believe that care is about more than just practical support, it’s about building trust and meaningful relationships. That’s why we carefully match our clients with carers who are best suited to their personalities, interests, and care needs.

Our carers are fully trained, DBS-checked, and committed to providing dignified and respectful care that helps clients maintain independence and quality of life.

Step 5: Starting Care and Ongoing Support

Once your care plan is agreed upon, care can begin at a time that suits you. Our Care Coordinators ensure that everything runs smoothly, and we provide ongoing support to make any adjustments as needed.

We regularly review care plans to ensure they continue to meet your needs, and our friendly team is always available to answer any questions or make changes if required.

Why Choose Eden Country Care?

  • Local, trusted, and experienced home care provider

  • Fully trained, professional carers with a compassionate approach

  • Flexible care plans tailored to individual needs

  • Dedicated care coordinators ensure seamless service

  • A focus on dignity, respect, and independence

As a care agency in Penrith and across Cumbria, we are committed to delivering high-quality, person-centred care that allows individuals to remain independent in their own homes.

Get in Touch

If you’re considering home care in Appleby, Penrith, Keswick, Carlisle, Brampton, or Kirkby Stephen, we’re here to help.

Contact Colette today to discuss your care needs and take the first step towards personalised, high-quality home care with Eden Country Care.