how to arrange home care

How to Arrange Home Care 

Arranging care for yourself or a loved one can feel like a big step. Many families contact us, unsure where to begin. At Eden Country Care, we guide you through the process calmly and clearly, so you feel supported from the very first conversation. As a private care provider in Cumbria, we offer flexible and high-quality care tailored to your needs. Here’s how you can arrange care with us.

Call 01768 865594 to speak directly with our Registered Manager.


Step 1: Initial Enquiry

The first step in arranging home care is to contact our Care Manager, Colette Russell. She will discuss your needs and answer any questions you may have about our services. This can be done over the phone or via email:

We understand that every individual’s needs are unique, and we take the time to understand your specific requirements before moving forward.

 


Step 2: Care Assessment

Once you’ve made an inquiry, we will arrange a care assessment at a time that suits you. This assessment can take place in your home or in a location where you feel comfortable. During the assessment, we will:

  • Discuss your daily routine, preferences, and any specific care needs

  • Understand any medical conditions or mobility concerns

  • Talk about the level of support required and how we can assist

  • Answer any questions you may have about our carers and the care process

This assessment allows us to create a person-centred care plan tailored to your needs. It also gives you the opportunity to meet us in person and decide whether we feel like the right fit for you.


Step 3: Creating a Personalised Care Plan

Following the assessment, we will design a care plan that reflects your specific requirements and preferences. Whether you need hourly visits, overnight care, or 24/7 support, we will ensure that you receive the best possible care from our highly trained team.

Our care services include:

  • Personal care (bathing, dressing, medication support)

  • Companionship and emotional support

  • Meal preparation and nutrition support

  • Assistance with household tasks and shopping

  • Specialist care for dementia and complex conditions

We will discuss the care plan with you and your family to ensure that it meets all expectations before care begins.


Step 4: Matching You with the Right Carer

At Eden Country Care,we believe that care is about more than practical support. It’s about building trust and meaningful relationships.. That’s why we carefully match our clients with carers who are best suited to their personalities, interests, and care needs.

Our carers are fully trained, DBS-checked, and committed to providing dignified and respectful care that helps clients maintain independence and quality of life.


Step 5: Starting Care and Ongoing Support

Once your care plan is agreed upon, care can begin at a time that suits you. Our Care Coordinators ensure that everything runs smoothly, and we provide ongoing support to make any adjustments as needed.

We regularly review care plans to ensure they continue to meet your needs, and our friendly team is always available to answer any questions or make changes if required.


Why Choose Eden Country Care?

    • Established in Cumbria since 2002

    • Rated “Good” by the CQC

    • No travel time is deducted from visits

    • Experienced Registered Manager with over 20 years in care 

    • Local teams embedded in their communities

Many families tell us they feel more reassured after just one conversation. As a care agency in Penrith and across Cumbria, we are committed to delivering high-quality, person-centred care that allows individuals to remain independent in their own homes.


Get in Touch

If you’re considering home care in Appleby, Penrith, Keswick, Carlisle, Brampton, or Kirkby Stephen, we’re here to help.

If you’re unsure whether now is the right time to consider care, we’re always happy to talk things through.

Call 01768 865594 or email colette@edencountrycare.co.uk for friendly, no-obligation advice.