Care Agency, Cumbria: Home Care Policy




Eden Country Care is a private care agency in Cumbria. We recognise the critical importance of the initial meeting between our home carers and domiciliary care clients. This first encounter sets the tone for the client's experience with our home care services. This policy outlines the guidelines and expectations for carers during their first meeting with clients. Our home care service in Cumbria covers the following areas, Appleby, Kirkby Stephen, Shap, Alston, Penrith, Keswick and Carlisle. 

Preparing for meeting the home care client for the first time:

Review the client information: Carers will be provided with detailed information about the home care client before the meeting, including their medical history, care needs, preferences, and any specific instructions. Carers are expected to familiarise themselves with this information before the meeting.

Professional Appearance: Carers are expected to present themselves professionally, wearing the provided uniform and carrying identification badges. A neat appearance is essential to instil confidence and trust in the client.

Establishing a Positive Rapport:

Introduction: Home carers will introduce themselves warmly, addressing the client by their preferred name. They will offer a friendly smile and a handshake (if the client is comfortable) as a sign of respect and courtesy.

Active Listening: Carers will actively listen to the client's concerns, preferences, and expectations. They will demonstrate empathy and understanding, allowing the client to express their thoughts and feelings openly.

Assessing the Client's Needs and Preferences

Comprehensive Assessment: Carers will conduct a thorough assessment of the client's physical, emotional, and social needs. This assessment will be performed with sensitivity and respect for the client's dignity

Respecting Independence: Carers will assess the client's abilities and encourage them to participate in their care to the extent they are able and willing. Independence will be promoted while offering necessary assistance when required.

Communication and Documentation

Clear Communication: Carers will communicate effectively with the client, explaining the care plan, daily routines, and any other relevant information clearly and patiently. They will encourage questions and provide satisfactory answers.

Documentation: Detailed notes will be taken during and after the meeting, documenting the client's preferences, care needs, and any specific instructions provided by the client or their family. This information will be shared with the care team for consistent service delivery.

Client Comfort and Reassurance

Carers will address any concerns or anxieties the client may have. They will reassure the client about the quality of care they will receive, emphasising the company's commitment to their well-being and comfort.

Carers will respect the client's privacy and personal space, ensuring they feel secure and respected within their own home environment.

Reporting: Carers will promptly report back to the office after the first meeting, sharing essential information with the care coordinators, nurses, and other team members to ensure continuity of care.