Quality Care in Your Home

It is so different to how I imagined "care" to be, I did not want help but they are so friendly and we get on well and have a "good crack" and make sure we have everything we need before they go, even nip to the shop.

Eden Country Care provide the highest quality home care service in Cumbria. In our unannounced inspection in 2010 we received a rating of excellent in every single outcome area by the Care Quality Commission. The Commission received no complaints about our service and the inspector stated that in fact she had not received a single negative comment at all by care staff, service users or their families.  In 2012 we were inspected again and were given the highest rating once again.

Eden Country Care Ltd is a family led organisation based in Penrith, Cumbria. We provide home care in the areas of Penrith, Keswick, Appleby, Kirkby Stphen, Shap and Alston.  We are the only care provider in Eden that covers the towns of Alston and Glenridding. Our main aim is to provide care in a way that meets the needs of each individual that uses the service. To achieve this we put great emphasis on recruitment and training so that our carers are aware of the issues that are important to each of our service users. We work closely with other health care professionals such as doctors, community nurses and social workers in order to provide the best possible service.

Eden Country Care Ltd can help with personal care, dressing, meal preparation and assistance with medication. We can provide emotional support and accompany Service Users to appointments. We provide 24 hr care and a sleep over service. We can help with household domestic tasks. Please see a full list of our services on our personal care page for further details.

We aim to provide a client-centred service that's flexible and responsive to the service users individual needs. We arrange every care-plan with that individual to suit them specifically and we are happy to change the plan when required. We operate a seven days a week service right through the year. We can arrange care at short notice when necessary or for short periods, for instance when someone is convalescing. Due to the often personal nature of our work Eden Country Care Ltd operates a policy of strict confidentiality.

We believe that companionship, conversation, stimulation and emotional support are a central part of the role of our carers and that it is vital that we encourage and support our service users to assist in enabling them to enjoy full and independent lives in the familiar surroundings of their own homes. See Domiciliary Care for further details on sit in care.

We've been rated by the Care Quality Commission. Please see our rating below.

Eden Country Care is on Facebook. Please like our page on Facebook.

Eden Independent Living

Supporting independent life at home

Our range of support services give you help and to continue enjoying your independent life in Eden.

Eden Country Care Praised by Watchdog

Eden Country Care praised by CQC

Eden Country Care received an excellent report from the governments health watchdog - the Care Quality Commission after CQC inspectors visited their company last week.  Having talked with clients, carers, family members, staff and even commissioners of the service Eden Country Care passed all the CQC checks with flying colours, and this on top of a huge surge in growth over the last eighteen months. 

"We have all worked hard to achieve an incredible 80% growth" explained our Care Manager, Heather, our coverage has grown significantly to encompass an area including Alston in the East across to Keswick in the west, and from Carlisle in the north down to Tebay in the south plus everything in between"

Training is key to delivering good home care services, staff must know how to take into account people's individual choices and preferences and enable them to feel respected and well cared for in the comfort of their own home.  Carers need to demonstrate great skill, kindness and patience towards people who have increasingly complex health and social care needs.