Frequently Asked Questions

Some questions you may have about care

How much will the care cost?

Costs vary depending on your circumstances and the level of care that you wish to recieve. We offer competitive prices for high quality care. To find out more please contact Heather our Care Manager on 01768 865594 or email her

Who do we care for?

We care for older people, young people, individuals with learning difficulties, people with physical disabilities, and people with mental health needs.

Can I arrange care if I am visiting the area on holiday?

Yes, we can arrange for you to recieve care whilst your on holiday. In addition we can guarantee that you will recieve consistent and high quality care during your stay here. We have many service users who frequently visit the area and come back to us time and time again.

What do carers do?

Our carers can help with a variety of tasks including helping you to get out of bed, have a wash/shower/bath, assisting with dressing, shopping, laundry, light household tasks etc. For a comprehensive list please see Our Services in the menu bar above.

What are the carers like?

Heather has personally seleced all her carers based on their natural caring ability, their understanding of issues that mean a lot to service users such as dignity and respect and their reliability. We have both male and female care workers who vary in age from 20 to 71 years of age. Many of our older carers have retired from a previous career but felt they still had much to offer in their community. Our younger carers are often very popular with our younger service users and assist them with activities such as swimming, shopping or going to the gym.

How do I arrange care for myself, a friend or relative?

Please contact our office team on Tel: 01768 865594. They will take down some details and pass this on to Erica or Heather who will arrange to meet you to discuss your needs/requirements and preferences. Office opening times: Monday - Friday (9am-5.30pm).

What safegaurds do you have in place to protect those using the service from abuse?

Every carer is checked by the Criminal Records Bureau (CRB) to ensure that they have no previous convictions. The ISA Vulnerable Adults Barred list is also checked during this process to ensure they have not been barred from previous work with vulnnerable adults. We do not allow carers to work in the community until we recieve their CRB and are happy that they are suitable to work with vulnerable adults. We also ensure that care workers have adequate references before working in the community.

How will the carers remember everything I need or my friend/relative needs?

Heather will meet with you to discuss your needs and requirenments, following this she will construct a Care Plan which will detail all the tasks you would like done and they way in which you like to have them done. This Care Plan stays at your house so that the carers can check they have completed all the tasks and have met your preferences.

Can I choose the time I have my care visits?

At Eden Country Care Ltd every effort is made to provide our service users with choice. We will give you the time of call you require if it is possible. Sometimes we may have to give you a time of call that is half an hour before or after you require. We will try to provide you with a call time that suits you as best we can.

What qualifications do your carers have?

Eden Country Care Ltd provide a high quality training programme for all of its staff. We believe that good training, appraisal and support is the key to providing high quality care. When carers commence their employment with us they undertake a comprehensive induction programme which covers topics such as infection control, communication, abuse awareness, person centred care and dementia. Following this the carers do the following courses, medication, moving and handling, food hygiene and first aid. Once carers are working in the community they recieve spot check appraisals every three months and are enrolled onto a National Vocational Qualification level two in Care. They receive an annual appraisal undertaken by the Care Manager in which possible areas of improvement are identified.

Senior Care Workers undergo all of the above training as well as having specialised training including senior carer training (in-house), performance management and pallative care. Senior Carers also undertake the National Vocational Qualification level three in care.

Can the carers take me out?

Yes, we can arrange for carers to take you out at a time and day suitable to you. They take service users shopping, out for meals, appointments and for other activities such as swimming. Carers can also accompany you on holiday.

How do I pay for my care?

If you are contracted privately you will be invoiced monthly in arrears with an invoice detailing the number of care visits you have received. Some of our service users care is arranged through social services and they will send you an invoice detailing the care visits.

Eden Independent Living

Supporting independent life at home

Our range of support services give you help and to continue enjoying your independent life in Eden.

Eden Country Care Praised by Watchdog

Eden Country Care praised by CQC

Eden Country Care received an excellent report from the governments health watchdog - the Care Quality Commission after CQC inspectors visited their company last week.  Having talked with clients, carers, family members, staff and even commissioners of the service Eden Country Care passed all the CQC checks with flying colours, and this on top of a huge surge in growth over the last eighteen months. 

"We have all worked hard to achieve an incredible 80% growth" explained our Care Manager, Heather, our coverage has grown significantly to encompass an area including Alston in the East across to Keswick in the west, and from Carlisle in the north down to Tebay in the south plus everything in between"

Training is key to delivering good home care services, staff must know how to take into account people's individual choices and preferences and enable them to feel respected and well cared for in the comfort of their own home.  Carers need to demonstrate great skill, kindness and patience towards people who have increasingly complex health and social care needs.