Eden Country Care received an excellent report from the governments health watchdog - the Care Quality Commission after CQC inspectors visited their company last week. Having talked with clients, carers, family members, staff and even commissioners of the service Eden Country Care passed all the CQC checks with flying colours, and this on top of a huge surge in growth over the last eighteen months.
"We have all worked hard to achieve an incredible 80% growth" explained our Care Manager, Heather, our coverage has grown significantly to encompass an area including Alston in the East across to Keswick in the west, and from Carlisle in the north down to Tebay in the south plus everything in between"
Training is key to delivering good home care services, staff must know how to take into account people's individual choices and preferences and enable them to feel respected and well cared for in the comfort of their own home. Carers need to demonstrate great skill, kindness and patience towards people who have increasingly complex health and social care needs.